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Please note that single-use products are only eligible for return if they are new and unused; that means sheet masks are not eligible for return once opened.
For returns, e-mail with your order number and return after it in the subject line and the product(s) you would like to return. Please also include the reason(s) why you would like to return an item.
Please note that only items stated in the original return request and confirmed by Azure will be refunded. Any extra products included in the return package that is not confirmed in the return request, will not be refunded.
Only the retail value plus tax paid by the customer will be refunded at the time of return. Any discounts applied to the order will be automatically factored into the amount refunded.*
Shipping fees are not eligible for refund.
After a return is received and inspected by us, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that for some credit card companies, it may take an additional 3-7 business days for the credit to post back to your account.
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